Support & contact
We usually reply within one business day.
A statement doesn’t convert correctly
Please don’t send us your statement. Instead, open an issue telling us the bank name, country, statement type (checking, savings, card) and what went wrong (e.g. “amounts land in the description”). A screenshot of the table header with personal data blacked out helps a lot.
Billing, license keys and refunds
- Lost license key? Use the “My orders” page on Lemon Squeezy with the email you purchased with.
- Cancel or change plan: use the billing link in your receipt email, or “Manage billing” in the Pro menu.
- Refunds within 14 days: reply to your receipt email or open a support request below.
Common questions
“No text layer found”
The PDF is a scan or photo. Download the statement again from online banking as a PDF instead of scanning paper.
Dates look wrong
Switch Dates between DD/MM and MM/DD above the results table.
Debits and credits are reversed
Switch Type between Bank account and Credit card, or use Flip all signs.